Privacy Policy

Fresno Management Company ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, contact our office, or use our property management services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.

We may collect the following types of information:

• Personal Identifiers: Name, mailing address, email address, phone number, and date of birth.
• Financial Information: Payment history, bank account details (submitted through secure portals), and credit information collected during tenant or owner applications.
• Property Information: Details about properties you own, rent, or inquire about.
• Usage Data: Browser type, IP address, pages visited, and time spent on our website, collected automatically via cookies and similar technologies.
• Communications: Records of emails, phone calls, or messages you send to us.

We use the information we collect to:

• Process rental applications and manage lease agreements
• Communicate with tenants, owners, and prospective clients
• Process payments and maintain financial records
• Maintain and improve our website and services
• Comply with applicable laws and regulations, including California law
• Respond to inquiries, requests, and support needs
• Send service-related notices and, with your consent, marketing communications

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: Third-party vendors that assist with payment processing, background screening, maintenance coordination, or website hosting. These parties are contractually obligated to protect your data.
• Legal Obligations: When required by law, court order, or governmental authority.
• Property Owners: Tenant information may be shared with property owners as necessary for property management purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Financial and lease records may be retained for a minimum of seven years in accordance with California law.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and other applicable laws, including the right to:

• Know what personal information we collect, use, or disclose
• Request deletion of your personal information, subject to certain exceptions
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To submit a request, contact us using the information in the Contact section below.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party sites, including our tenant and owner portals operated by AppFolio. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

If you have questions or requests regarding this Privacy Policy, please contact: